Our contracts and SLAs are clear and without 'small print'
For a fixed fee we can maintain the continuity of our customer’s applications. We work in a transparent way and are always at your disposal. Our online management dashboards provide our clients with 24/7 visibility of our performance.
Every website, application or IT network is different and requires varying service levels. A bespoke SLA is quite standard with us. In our SLA's, we commit to hard guarantees. If these are not met then a CashBack can result (between 25% and 100% of the monthly fees). Some of the possible service levels you can expect are functional availability (99.9%), Recovery Point Objective (RPO), Recovery Time Objective (RTO) and reaction times.
We provide maximum availability at a level that suits the needs of your organisation. Your platform, IT network or website are therefore always online. If there are problems, our employees are available 24/7. You won’t encounter the traditional obstacles such as a helpdesk (call center) but can communicate directly with one of our Sentia specialists.
Your own team of Sentia specialists
Each customer has their own 100% dedicated group of engineers and architects. You know everyone by first name and it's always clear who is responsible for what. All engineers have their own specialty, such as specific network, database or storage expertise. A customer team is formed during the technical part of the process that designs, builds and migrates your environment. But it does not stop there: the team remains intact throughout the operational phase and even manages your network after delivery.
We are an ISO certified organisation that understands how certain questions or issues must be answered and resolved immediately. Be it early morning or in the middle of the night, we are available and ready to get to work. For us, flexibility also means we create platforms and contracts that can be adjusted up or down at any time.